Shipping and Returns policy

DELIVERY COSTS:

- All orders placed on our site have a fixed cost of 4.90 Euros or 7.67 CAD. From 50 euros or 78.29 CAD of purchase, the costs related to delivery are free.
- Delivery costs are automatically updated when you enter your personal information on the payment page.
All our orders have a tracking number provided by La Poste Colissimo / ColiColi / Colis Privé

ORDER TRACKING:

Depending on the logistics company in charge of delivering your package, order tracking can be done via the following links by entering your tracking number:
https://www.colisprive.fr/
https://www.colicoli.fr/tracking
https://www.laposte.fr/outils/suivre-vos-envois

PROCESSING TIMES:

- Regarding our processing times for your orders, please allow 1 to 2 working days.

DELIVERY TIMES:

- All our orders are delivered within 5 to 7 working days once your order has been processed.

MISSING ITEM:

- In the event that your order or part of your order has not been delivered, please wait 24-48 hours longer than the expected delivery time. After this time, please send us an email to the following email address: contact@jalobebe.com . Our team is committed to responding to you within 24 hours. 

 

Returns & Exchanges:

At Jalobebe  , we do our best to make our  product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

 

Order Cancellation Policy:

We pride ourselves on our ability to quickly process  all orders placed on our site.

Most orders are processed within 12 hours. If you wish to cancel your order for  any reason, please email us at contact@jalobebe.com as  soon as possible.

A large majority of in-stock items are processed and/or  shipped within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped. 

No request to cancel your order can be  taken into account if it has already been processed.

 

Address error:

It is your responsibility to verify the accuracy of this  address and to contact us promptly to inform us of any changes. These changes can only be made if your order has not yet been processed.

We cannot be held responsible for  incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In these latter cases, these packages can be returned to us,  but not systematically.

If your order is returned to the sender, we  will offer you a refund of your order less the shipping costs or we will offer you a reshipment, whichever you prefer.

You are not eligible for reshipment or refund  of your order until your package has been received by the sender.

 

Return policy :

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the moment you receive your products.

If for any reason you are not satisfied, simply  fill out this return form . 

Sign it and then send it with your package to the address  we will provide when you write to our support.